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kapten69 Privacy Policy for Your Account

Our Privacy Policy explains how we collect, use and protect the details attached to your kapten69 account, from phone verification to wallet status.

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CONTACT ROUTES

Where To Ask About Your Data

A clear contact path helps when you want to ask about a privacy request or a wallet record. Use the support route available inside your account and include the phone number or account identifier connected with the request. We may ask for account checks before discussing personal data, while payment questions can be matched against a DANA, OVO, GoPay or QRIS reference.

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Account support

Send a privacy question through the signed-in account support path. Include your account identifier and the specific record you want us to check, without sending your password or one-time verification code.

Wallet records

For a payment-related request, provide the relevant DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. We use that detail to locate the correct record before replying.

Access concerns

If your phone verification or sign-in is blocked, use the account help route rather than opening another profile. This lets us confirm ownership and keep your existing privacy record together.

HANDLING PRACTICES

How We Handle Account Privacy

Privacy depends on practical controls, not a broad promise. We limit account access to the details needed for verification, service activity, payment matching and security checks.

Data collected

We may record your account details, verified phone number, sign-in events, device signals, support messages and transaction references. These records help us connect a request with the correct account and protect access.

Cookie controls

Cookies can remember sign-in state and support essential page functions on your phone or desktop browser. If you clear them, you may need to verify your account again before accessing saved account areas.

Account security

Phone verification helps us distinguish the account holder from an unknown device. Never share your password or verification code; we may request identity checks, but we will not need those secrets.

Payment matching

DANA, OVO, GoPay and QRIS references can be used to reconcile a wallet status with your account. Bank transfer and virtual account records may be checked for the same purpose.

Retention period

We keep personal data only for as long as needed for the stated account, security, payment, dispute or legal purpose. Some records may remain after closure where a valid obligation requires retention.

Change requests

Ask us to correct, access or remove eligible account details through the available support path. Include the requested change and account identifier so we can verify ownership before action.

Privacy Policy Answers For Your Account

These Privacy Policy answers focus on the account steps you are most likely to question before using kapten69 in Indonesia. They explain the data connected with sign-in, devices, cookies, local wallets and requests for access or correction. If your situation is not covered, contact us through the signed-in support route and describe the record clearly.

It covers account creation, phone verification, sign-in events, device details, cookies, support messages and payment references linked with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number for account verification, sign-in checks and ownership requests. A verified number helps us avoid discussing account data with an unauthorised person or attaching a request to the wrong profile.

Yes. Cookies may support sign-in continuity and essential account pages on your mobile browser or desktop. Clearing them can remove saved session details and may require phone verification when you return.

Use the support path inside your signed-in account and state which data you want to access. Add your account identifier, then complete any ownership check needed before we discuss personal records.

You can request a correction through account support. Tell us which detail is wrong and what it should say; we may verify your phone or account history before changing the record.

We may use DANA or QRIS references to match a wallet status with your account and investigate a payment question. The same process can apply to OVO, GoPay, bank transfer or virtual account records.

We stop using eligible data for ordinary account access, but some records may remain for security, payment disputes or legal duties. The retention period depends on the purpose and applicable local requirements.

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